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SHIELD FAQs

CATEGORIES

  • GENERAL
  • HARDWARE INSTALLATION
  • SHIELD APP
  • BACKGROUND MANAGEMENT SYSTEM
  • FREQUENTLY ASKED QUESTIONS

SHIELD APP

  • What is SHIELD?

    SHIELD is an electronic logging application that pairs with an electronic logging device that tracks driver’s HOS e-logs.

    SHIELD is used by employed drivers and owner operators, as a substitution of paper logs.

    SHIELD meets all of FMCSA requirements including electronic logging, transmission and monitoring of driving and vehicle information, namely, the time spent driving, miles driven, duration of engine operation, engine power status, vehicle motion status, vehicle speed, vehicle location, and vehicle diagnostic information.

    For more information, view: https://youtu.be/kVGUIym6418

  • What does the 10-Hour Driving Limit mean for me?

    Drivers may drive a maximum of 10 hours after 8 consecutive hours off duty.

  • What does the 15-Hour Limit mean for me?

    Drivers may not drive after having been on-duty for 15 hours, following 8 consecutive hours off duty. Off-duty time is not included in the 15-hour period.

  • What does the 60/70-Hour Limit mean for me?

    Drivers may not drive after 60/70 hours on duty in 7/8 consecutive days.

  • What is the Sleeper Berth Provision?

    Drivers using a sleeper berth must take at least 8 hours in the sleeper berth, and may split the sleeper berth time into two periods, provided neither is less than 2 hours.

Installation (Hardware)

SHIELD Usage (Application)

  • How do I check my driving status and violations?

    A) Go to the Daily Log and select the date.

    B) The driving status will show and if there are some violations, red tags with the specific violation reason will show below the grid.

  • How do I edit current or previous status?

    A) Go to the Daily Log.

    B) Choose the date that you want to edit.

    C) Click the status that you want to edit.

    D) Push the Edit button.

    E) Set up the start time and status.

    F) Choose the right vehicle and add your remark.

    G) Push the Save button.

  • How do I insert a status?

    A) Go to the Daily Log and choose the date that you want to insert a status.

    B) Click [Insert status], and set up the start time and status.

    C) Choose the right vehicle ID and add your remark.

    D) Push the Save button.

  • How do I use Personal Use on the app?

    (Remember if your status is off duty, you cannot change from off duty to Personal Use.)

    A) Click your current driving status.

    B) Choose Personal Use.

    C) Add a remark for different reasons.

    D) Push the Save button.

  • How do I use Yard Move on the app?

    (Remember if your status is off duty, you cannot change from off duty to Personal Use.)

    A) Click your current driving status and choose Yard Move.

    B) Add a remark for different reasons, then click Save.

    C) After you select Yard Move, status of driving will be automatically changed to on-duty not-driving.

  • How do I change to Adverse Driving on the app?

    A) Go to Main and choose Adverse Driving.

    B) Add a remark, and then click Save.

    C) After that, you can get two more hours driving under the 10 hour limit, but it cannot be applied to 70 hours/8 Day and 60 hours/7 Day.

  • How do I accept or reject my fleet manager's log edition?

    A) Go to the orange error section with the text reading.

    B) Select Edits.

    C) Select the date and time of your fleet manager’s edit.

    D) Choose Reject or Select.

    E) After choosing, the driver log will be automatically updated and reflects the change immediately.

  • What should I do with an unidentified driver log?

    A) Go to Unidentified Driver Log.

    B) Select data/time/vehicle.

    C) When you have found the log that you are looking for, click Assign.

  • How do I view DVIR history?

    Go to the DVIR, and select View History.

  • How can I start a new pre-trip/Interim/post-trip inspection?

    If you want to start a new pre/post trip inspection, you can go to DVIR to start this.

  • How do I add a co-driver?

    A) Select More.

    B) Choose Add Co-Driver.

    C) Select the driver that you want to add.

  • How do I change my login password?

    A) Select more, and then click Settings.

    B) Click Change Password, enter your current password, and then set the new password.

  • How do I change my language choice?

    A) Select More, then Settings.

    B) Select Change Language.

Back-stage System Administration

  • How do I view the driver log?

    A) Use your login ID and password to login.

    B) Go to Driver Availability.

    C) Click any driver that you want to view.

  • How do I add a new driver to my company?

    A) Go to Account, and then choose Driver.

    B) Click Create and type in the driver’s first name/last name/driver license number.

    C) Set the driver’s Login ID and password.

    If this driver needs Special Driving:

    Click Enable Personal Use and Enable Yard Move.

    If the driver needs exemption:

    click 100 Air Mile Exemption and/or Driver less than 8 days in rolling 30 days period depending on the exemption needed.

  • How do I sign up for a new fleet manager account?

    Call our support number at 202-800-6565 and provide your company name and DOT number to set up your fleet manager account.

  • How can I remove a driver from my company?

    A) Go to Account.

    B) Choose Driver and click Inactive.

  • How do I assign an unidentified driver log?

    A) Go to Unidentified Driver Log.

    B) Select data/time/vehicle.

    C) When you have found the log that you are looking for, click Assign.

  • Insert a status

    A) Go to the Driver Availability.

    B) Select driver.

    C) Set up the start time and status.

    D) Choose the right vehicle ID and add your remark.

    E) Click Save.

  • Transfer the Driver log from dashboard

    A) Go to Transfer Data History.

    B) Click Transfer Data.

    C) Select Date Range/Driver/Send Type and add comment.

    D) Click Confirm.

  • Check Malfunction/Diagnostic

    A) Go to Malfunction/Diagnostic.

    B) The result can be filtered by Date Range/Vehicle/Driver/Type.

  • View DVIR history

    A) Go to DVIR.

    B) Locate the vehicle and Date/time.

    C) Click Detail to review.

    D) There is a different color that shows vehicle is safe or not to drive.

Frequently Asked Questions

  • How must a driver who is starting to work for a new motor carrier present their prior 7 days’ records of duty status to the new carrier?

    According to the FMCSA website, section 395.8(j)(2) provides that, “(2) Motor carriers, when using a driver for the first time or intermittently, shall obtain from the driver a signed statement giving the total time on duty during the immediately preceding 7 days and the time at which the driver was last relieved from duty prior to beginning work for the motor carriers.” Alternatively, the driver may present copies of the prior 7 days’ records of duty status or a print-out of the prior 7 days from the prior carrier’s ELD system.

  • How do I calculate my driving balance? (How many hours that my driver can drive for tomorrow?)

    If you want to check your driving balance for the next day, add the previous seven days’ on duty time. 70 hours – (previous 7 days on duty time) = tomorrow’s driving balance.

  • What should I do if there is an electronic logging device (ELD) malfunction?

    According to FMCSA website, if an ELD malfunctions, the driver must:

    1. Note the malfunction of the ELD and provide a written notice of the malfunction to the motor carrier within 24 hours;

    2. Reconstruct the record of duty status (RODS) for the current 24-hour period and the previous 7 consecutive days, and provide the records of duty status on graph-grid paper logs that comply with 49 CFR 395.8, unless the driver already has the records or retrieves them from the ELD;

    3. Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance. The recording of the driver’s hours of service on a paper log cannot continue for more than 8 days after the malfunction; a driver that continues to record his or her hours of service on a paper log beyond 8 days risks being placed out of service.

  • What procedure should be followed if an electronic logging device (ELD) is replaced or reset?

    For a reset or replaced ELD, the ELD rule requires data or documents showing the driver’s records of duty status (RODS) history in the vehicle. This data would include the driver’s past seven days of RODS, either loaded into the “new” ELD or in paper format to be provided at roadside.

  • I forgot to change status from on-duty (not driving) to off duty. What do I do?

    1) The driver can go to Daily Log and choose [Insert Status]. Set the time/date/location/odometer/Vehicles ID/Remark.

    2) The fleet manager can go to the dashboard and choose [Insert Status], then set the time/date/location/odometer/Vehicles ID/Remark.