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  • General
  • Installation
  • SHIELD Usage
  • Back-stage System Administration
  • Frequently Asked Questions

SHIELD is an electronic logging application that pairs with an electronic logging device that tracks driver’s HOS e-logs.
SHIELD is used by employed drivers and owner operators, as a substitution of paper logs.

For more information, view:

Drivers may drive a maximum of 10 hours after 8 consecutive hours off duty.

Drivers may not drive after having been on-duty for 15 hours, following 8 consecutive hours off duty. Off-duty time is not included in the 15-hour period.

Drivers may not drive after 60/70 hours on duty in 7/8 consecutive days.

Drivers using a sleeper berth must take at least 8 hours in the sleeper berth, and may split the sleeper berth time into two periods, provided neither is less than 2 hours.

Go the link for the page of Installation Manual.

This can also can be downloaded at (enter link here).

A) Log in first, the main screen shows the status of No Vehicle Selected.

B) Click it and choose the vehicle number. Once the ECM turns green, it means successful connection to the BlueLink.

C) If not, the pop-up will show connection failed but you can continue driving by manually changing the duty of status by clicking the [Manual Mode] option.

Go to the vehicle to locate the ECM port, there are four types:
J1708 (6 PINS)
J1939 (9PINS)
J1939 Type B (9pin in green)

For more information, please go to check the installation manual.

A) Log in to SHIELD App and select the right vehicle number.

B) There will be a section that shows Current Vehicle and an icon of ECM. The green ECM means successful connection.

A) Go to the Daily Log and select the date.

B) The driving status will show and if there are some violations, red tags with the specific violation reason will show below the grid.

A) Go to the Daily Log.

B) Choose the date that you want to edit.

C) Click the status that you want to edit.

D) Push the Edit button.

E) Set up the start time and status.

F) Choose the right vehicle and add your remark.

E) Push the Save button.

A) Go to the Daily Log and choose the date that you want to insert a status.

B) Click [Insert status], and set up the start time and status.

C) Choose the right vehicle ID and add your remark.

D) Push the Save button.

(Remember if your status is off duty, you cannot change from off duty to Personal Use.)

A) Click your current driving status.

B) Choose Personal Use.

C) Add a remark for different reasons.

D) Push the Save button.

(Remember if your status is off duty, you cannot change from off duty to Personal Use.)

A) Click your current driving status and choose Yard Move.

B) Add a remark for different reasons, then click Save.

C) After you select Yard Move, status of driving will be automatically changed to on-duty not-driving.

A) Go to Main and choose Adverse Driving.

B) Add a remark, and then click Save.

C) After that, you can get two more hours driving under the 10 hour limit, but it cannot be applied to 70 hours/8 Day and 60 hours/7 Day.

A) Go to the orange error section with the text reading【you have several things to do. Please check】.

B) Select Edits.

C) Select the date and time of your fleet manager’s edit.

D) Choose Reject or Select.

E) After choosing, the driver log will be automatically updated and reflects the change immediately.

A) Go to the orange error section with the text reading【You have several things to do. Please check】.

B) Click it and select the date and time under the list of uncertified logs.

C) Go to Sign and post your signature.

D) Click Save.

Go to the DVIR, and select View History.

If you want to start a new pre/post trip inspection, you can go to DVIR to start this.

A) Select More.

B) Choose Add Co-Driver.

C) Select the driver that you want to add.

A) Select more, and then click Settings.

B) Click Change Password/Language, enter your current password, and then set the new password.

A) Select More, then Settings.

B) Select Change Password/Language.

A) Use your login ID and password to login.

B) Go to Driver Availability.

C) Click any driver that you want to view.

A) Go to Account, and then choose Driver.

B) Click Create and type in the driver’s first name/last name/driver license number.

C) Set the driver’s Login ID and password.

If this driver needs Special Driving:

Click Enable Personal Use and Enable Yard Move.

If the driver needs exemption:

click 100 Air Mile Exemption and/or Driver less than 8 days in rolling 30 days period depending on the exemption needed.

Call our support number at 202-800-6565 and provide your company name and DOT number to set up your fleet manager account.

A) Go to Account.

B) Choose Driver and click Inactive.

A) Go to Unidentified Driver Log.

B) Select data/time/vehicle.

C) When you have found the log that you are looking for, click Assign.

A) Go to the Driver Availability.

B) Select driver.

C) Set up the start time and status.

D) Choose the right vehicle ID and add your remark.

E) Click Save.

A) Go to Transfer Data History.

B) Click Transfer Data.

C) Select Date Range/Driver/Send Type and add comment.

D) Click Confirm.

A) Go to Malfunction/Diagnostic.

B) The result can be filtered by Date Range/Vehicle/Driver/Type.

A) Go to DVIR.

B) Locate the vehicle and Date/time.

C) Click Detail to review.

D) There is a different color that shows vehicle is safe or not to drive.

According to the FMCSA website, section 395.8(j)(2) provides that, “(2) Motor carriers, when using a driver for the first time or intermittently, shall obtain from the driver a signed statement giving the total time on duty during the immediately preceding 7 days and the time at which the driver was last relieved from duty prior to beginning work for the motor carriers.” Alternatively, the driver may present copies of the prior 7 days’ records of duty status or a print-out of the prior 7 days from the prior carrier’s ELD system.

If you want to check your driving balance for the next day, add the previous seven days’ on duty time. 70 hours – (previous 7 days on duty time) = tomorrow’s driving balance.

According to FMCSA website, if an ELD malfunctions, the driver must:
1. Note the malfunction of the ELD and provide a written notice of the malfunction to the motor carrier within 24 hours;

2. Reconstruct the record of duty status (RODS) for the current 24-hour period and the previous 7 consecutive days, and provide the records of duty status on graph-grid paper logs that comply with 49 CFR 395.8, unless the driver already has the records or retrieves them from the ELD; and

3. Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance. The recording of the driver’s hours of service on a paper log cannot continue for more than 8 days after the malfunction; a driver that continues to record his or her hours of service on a paper log beyond 8 days risks being placed out of service.

For a reset or replaced ELD, the ELD rule requires data or documents showing the driver’s records of duty status (RODS) history in the vehicle. This data would include the driver’s past seven days of RODS, either loaded into the “new” ELD or in paper format to be provided at roadside.

1) The driver can go to Daily Log and choose [Insert Status]. Set the time/date/location/odometer/Vehicles ID/Remark.

2) The fleet manager can go to the dashboard and choose [Insert Status], then set the time/date/location/odometer/Vehicles ID/Remark.

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